Return Policy

Overview

At DailySynca, operating through naturalscrub.world, we are committed to your satisfaction with our wellness rhythm plans and services. This Return Policy outlines the terms and conditions regarding cancellations, refunds, and your rights as a customer. We strive to be fair and transparent in all our dealings while maintaining the sustainability of our business.

Because our services are digital wellness programs delivered immediately upon purchase and personalized to your specific needs, our ability to provide refunds is limited. However, we want you to feel confident in your decision to work with us, and we have structured our policies to balance fairness to both you and our business.

Nature of Our Services

The services provided by DailySynca are subscription-based wellness programs that include personalized rhythm assessments, customized daily plans, ongoing consultations, educational resources, and support services. These are digital services that begin delivery immediately or shortly after purchase and are customized specifically for you based on information you provide.

Our rhythm plans are not physical goods that can be returned in their original condition. Once you have received personalized assessments, consultations, or access to customized content, those services have been rendered and cannot be returned in the traditional sense.

Subscription Cancellation Policy

You have the right to cancel your subscription at any time for any reason. Cancellation procedures and effects vary depending on when and how you cancel:

How to Cancel

You may cancel your subscription through any of the following methods:

• Log into your account on naturalscrub.world and navigate to subscription settings
• Contact our customer support team via email at feedback@naturalscrub.world
• Call our support line at +64273631784 during business hours
• Send written notice to our physical address: 261 Morrin Road, St Johns, Auckland 1071, New Zealand

Upon receiving your cancellation request, we will send you a confirmation email within 24 business hours. If you do not receive confirmation, please contact us again to ensure your request was received.

Effect of Cancellation

When you cancel your subscription:

• Your cancellation will take effect at the end of your current billing period
• You will retain access to all subscription benefits until the end of the paid period
• No further charges will be made to your payment method
• Your account and data will be retained for 90 days in case you wish to reactivate
• After 90 days of inactivity, your personalized data may be archived or deleted in accordance with our Privacy Policy

You will not receive a refund for any unused portion of your current billing period unless circumstances warrant a refund as described in this policy.

Refund Policy

Our refund policy is structured to be fair while recognizing that we provide personalized services that cannot be returned once delivered.

Initial Subscription Period

For new subscribers, we offer a satisfaction guarantee during your first billing period:

• If you are unsatisfied with our services within the first 14 days of your initial subscription, you may request a full refund
• To qualify for the 14-day refund, you must contact us within 14 days of your original purchase date
• We may ask you to provide brief feedback about why the service did not meet your expectations to help us improve
• The refund will be processed within 7 to 10 business days to your original payment method
• This guarantee applies only to your first subscription with DailySynca and cannot be used repeatedly

Ongoing Subscriptions

After your initial 14-day satisfaction guarantee period has passed, subscription fees are generally non-refundable. This is because we allocate resources, provide personalized services, and deliver content based on your active subscription. However, we may provide refunds in exceptional circumstances at our sole discretion.

Exceptional Circumstances

We may consider refunds outside the standard policy in the following situations:

• Technical errors resulted in duplicate charges to your account
• You were charged after properly canceling your subscription before the renewal date
• We were unable to deliver the services you paid for due to issues on our end
• Serious illness, injury, or other extenuating personal circumstances prevent you from using the services
• Our service experienced significant outages or disruptions that prevented your use

Refund requests based on exceptional circumstances must be submitted in writing with supporting documentation where applicable. We will review each request on a case-by-case basis and respond within 7 business days.

Partial Refunds

In some cases, we may offer partial refunds calculated on a pro-rata basis for the unused portion of your subscription period. This is handled on a case-by-case basis and is not guaranteed. Factors we consider include:

• How much of the subscription period has elapsed
• What services and resources you have accessed or received
• Whether consultations or personalized assessments were provided
• The reason for your refund request
• Your history as a customer

Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• One-on-one consultation sessions that have already been conducted
• Personalized assessment reports that have been delivered to you
• Customized rhythm plans that have been created specifically for you
• Access to educational content, guides, and resources you have already viewed or downloaded
• Services already rendered during your subscription period
• Subscription fees from months prior to the current billing period

These items represent work performed, resources allocated, and intellectual property delivered, which cannot be returned or reclaimed once provided to you.

Disputed Charges and Chargebacks

If you believe you have been charged incorrectly, please contact us directly before disputing the charge with your bank or credit card company. We are committed to resolving billing issues quickly and fairly, and direct communication is almost always faster than the chargeback process.

When you initiate a chargeback without first attempting to resolve the issue with us:

• Your account will be immediately suspended pending resolution of the dispute
• We will provide documentation to your financial institution demonstrating that services were delivered as agreed
• If the chargeback is found to be invalid or fraudulent, we reserve the right to pursue collection of the owed amount plus any fees we incurred
• Your ability to use our services in the future may be restricted

We will always work with you in good faith to resolve legitimate billing concerns. Please give us the opportunity to make things right before involving your financial institution.

Payment Processing Time

When a refund is approved, we will initiate the refund to your original payment method within 7 business days. However, the time it takes for the refund to appear in your account depends on your financial institution:

• Credit card refunds typically take 5 to 10 business days to post to your account
• Debit card refunds may take 5 to 10 business days depending on your bank
• Bank transfers may take 3 to 7 business days to complete
• Other payment methods may have different processing times

If you have not received your refund after the expected processing time, please check with your financial institution first. If the issue persists, contact us with your refund confirmation details and we will investigate further.

Plan Upgrades and Downgrades

You may change your subscription level at any time:

Upgrades

When you upgrade to a higher-tier plan:

• The upgrade takes effect immediately
• You will be charged a prorated amount for the remainder of your current billing period
• Your next full billing will be at the new plan rate
• You gain immediate access to all features of the higher-tier plan

Downgrades

When you downgrade to a lower-tier plan:

• The downgrade takes effect at the end of your current billing period
• You retain access to your current plan's features until the billing period ends
• No refund is provided for the difference between plan prices for the current period
• Your next billing will be at the lower plan rate

Subscription Pauses

We understand that life circumstances may temporarily prevent you from fully engaging with our rhythm plans. For this reason, we offer the ability to pause your subscription:

• You may pause your subscription for up to 3 months per calendar year
• During a pause, you will not be charged, and you will not have access to subscription services
• Your account data and progress will be preserved during the pause period
• You can reactivate at any time during the pause period
• At the end of the pause period, your subscription will automatically resume unless you cancel

To request a subscription pause, contact our support team. Pauses are intended for temporary situations such as travel, illness, or busy periods, not as a substitute for cancellation.

Consumer Rights

This Return Policy does not affect your statutory rights under New Zealand consumer protection law, including the Consumer Guarantees Act 1993. Under this Act, you have guaranteed rights regarding the quality and fitness of services.

If our services fail to meet the consumer guarantees, you may be entitled to remedies including:

• Having the problem fixed within a reasonable time
• A refund or compensation if the problem cannot be fixed or is substantial
• Cancellation of the service and a refund for services not yet provided

Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantees or other rights you may have under applicable consumer protection laws that cannot be excluded by agreement.

Contact for Refunds and Cancellations

If you wish to request a cancellation or refund, or if you have questions about this Return Policy, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM NZST. We aim to respond to all refund and cancellation requests within 24 business hours.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website with an updated date. Material changes that negatively affect your rights will not apply retroactively to subscriptions purchased before the change.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Fairness Commitment

At DailySynca, we are committed to treating all customers fairly and respectfully. While this policy outlines our standard procedures, we recognize that every situation is unique. If you have unusual circumstances or concerns not addressed in this policy, please reach out to us. We will always listen and do our best to find a reasonable solution that works for both parties.

Our goal is not just to provide excellent wellness services, but to build long-term relationships based on trust, transparency, and mutual respect. Your satisfaction and wellbeing are important to us.